The problem
Company knowledge sat in policy documents nobody read, so people interrupted colleagues instead. An earlier chatbot attempt made things worse: it answered confidently with no way to tell whether it was right.
What was built
We built an assistant that searches the actual documents, ranks what it finds, and answers only with a link to the source it used — plus a test suite that runs before any change goes live.
What changed
Answers went from 61% correct to 89%, every answer arrives with a source to verify, and new staff get up to speed measurably faster.