NLPAutomationOps2 months

Support Ticket Triage + Auto-Routing

Classification, tagging, and routing that keeps queues clean and responses consistent.

Challenge

Unstructured tickets, inconsistent tags, and slow routing to specialized teams created backlog and misrouted work.

Solution

Taxonomy design, multi-label classification, entity extraction, confidence thresholds, and routing rules integrated into existing tooling with feedback capture.

Results

Cleaner queues with consistent tagging

Faster routing to specialized teams

Human-in-the-loop review for edge cases

Tech Stack

PythonFastAPIXGBoostElasticsearchPostgreSQLCeleryDocker

Document Intelligence (OCR, Extraction, RAG)

Fraud Detection Pipeline + Monitoring

Planning a production ML initiative?

Tell us what you want to automate or improve and we'll propose a clear, practical plan.

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